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Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.
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The other day a reporter call to interview me on... Read More
1. Hire people who have a service attitude. Some people... Read More
Listening is the #1 communication skill for leadership, selling, customer... Read More
1. Stay in contact with customers on a regular basis.... Read More
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What do your customers experience when they interact with your... Read More
What I am about to tell you may seem very... Read More
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Regardless of what business you are in - you are... Read More
Whether online or off, if you plan on running or... Read More
You try to make your customers happy. You sincerely WANT... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
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We, as small business people, naturally dislike complaints from our... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Customer service is an essential component of any business. Clearly,... Read More
In today's highly competitive economy, it is difficult to maintain... Read More
Resistance has to do with putting up blocks that prevent... Read More
Can we be too good to our customers?... Read More
It is important to remember that the customer doesn't necessarily... Read More
Ever notice how customer service varies from store to store?... Read More
You have no doubt heard the saying that the customer... Read More
The relationship between customer satisfaction and success of a service... Read More
Whether in a restaurant, a retail establishment, or the local... Read More
There is a battle in Call Centers. The teams are... Read More
Given the choice of dealing with a positive, upbeat employee... Read More
One of my classes in management focused on the repeat... Read More
Many organizations tackle to the issue of customer service by... Read More
Abstract: People buy for their reasons, not yours. This article... Read More
After years of flying below the radar in the magazine... Read More
Different people call their Customers by different names. If they... Read More
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